1.    Shipping Information

2.    Ordering information

3.    Product Information

4.    Privacy Statement

Where can I ship crab cakes?

Products may be shipped anywhere in the continental United States. We do not ship to P.O. Boxes.

How much is the shipping cost?

You can use our online order form to get a shipping quote. Follow the steps as if you were going to place an actual order and, before you complete the order, you will receive a shipping quote. 
NOTE: Do not confirm the order if you do not wish to finish the transaction.

How long in advance can I place my order?

Customers can place an order online as long as the delivery date is available in the options.  Alternatively, you can use the “Automatic Delivery” option to select a delivery date in the future (2 or more delivery dates are necessary to use this function).

When can I ship crab cakes?

Because these items are perishable, we use two shipping methods: Standard Shipping (available Monday through Wednesday) and Overnight (available Monday through Thursday). 

How will my order be shipped?

We ship our orders through FedEx.

How is my product shipped and will it spoil before it arrives?

Chesapeake Bay Crab Cake Company products are shipped via FedEx.

The products are hand made, flash frozen, and then shipped out to you.  All products are stored below zero until shipped. The products are shipped in coolers with enough dry ice to hold them for a minimum of two days.

When will my crab cakes arrive?

For same day shipping, orders need to be placed by noon that day.  Orders received after noon will most likely go out the next available day depending on your shipping preference (Monday thru Thursday).  The crab cakes typically arrive by 3 pm the day after shipping when using Overnight Shipping and within two days when selecting Standard Shipping. For transit times to your area please visit www.fedex.com. 

Does someone need to be there to accept the delivery?

No, although if the package is left and something happens to it and/or it is left outside too long, we can not be held responsible. Whenever possible, we recommend sending it to a work address.

How do I dispose of the dry ice after the package arrives?

To keep your products frozen and preserve product freshness, your package will be shipped using dry ice (solid carbon dioxide (CO2)).  Dry ice is extremely cold and may cause burns if handled without gloves. If some dry ice remains, please handle with care, leaving any remaining dry ice in the cooler to evaporate.  Do not dispose of the dry ice in any porcelain utilities.  Dry ice can be damaging to your sink or other porcelain utilities. Dry ice should be disposed of by placing the Polystyrene Container outside or in a well ventilated area and allowing the dry ice to evaporate. 

Are your crab cakes fresh or frozen?

Our crab cakes are hand scooped fresh on a daily basis.  For shipping purposes, they are frozen before they are shipped.

Can I call in an order?

Unfortunately we can not accept a credit card over the phone. Please follow the link to our online order form if you wish to place an order. Alternatively, you may mail it your order.  Please follow the instructions to mail in orders.

Do I receive a discount for large orders?

Cheseapeake Bay Crab Cake Company does not offer special discounts for large orders – large orders do typically save money on shipping charges.  Discounts are available however for accounts that subscribe to the monthly club or for business orders.  For more information, please contact us via email or by calling (410) 384-8840.

Does Chesapeake Bay Crab Cake Company offer wholesale prices?

Yes, we do offer wholesale prices to companies such as retailers, restaurants, and caterers. Please contact our corporate office at (410) 384-8840 to have someone contact you directly. 

Can I send in an order instead of submitting my order online?

Yes, you can send in an order request to our address with payment via credit card, money order, bank checks or personal checks – please include the applicable shipping and handling charges.  Credit card payments, money orders or bank checks are shipped the next available shipping date while personal checks are held for three (3) days.

What happens if the package arrives damaged or thawed?

We ship all orders with enough dry ice to maintain a two-day transit period.  If a complaint is reported, our customer service department will verify the tracking information with FedEx and determine with them the cause of the complaint.  When it is determined that your package arrived late, thawed or was compromised in any manner, you will receive a replacement at our cost. We stand behind every order shipped.

How long is a product good for?

The products MUST remain frozen.  If they remain frozen, products are good for 9 months if kept wrapped in their air tight container/bag.

Privacy Policy

We know how important the privacy of customers is to them - we are not in the business of selling it – or sharing it – with others.  We only gather personal information to allow us to process your orders and to inform you of special offers and discounts. We are in the crab cake making business and as such strive to provide our customers the best Maryland made crab cakes.